FAQs
• Can I request a fully customized design?
Absolutely YES! We would love to work closely with you and adjust to your needs. Please check our “Custom Design” tab for more information.
• Can I make design alterations to a piece from the collection?
We can do sizing alterations for free for any design within our collection, but design alterations will be categorized as “Custom Design,” so the price could change.
• Do you do bridal design?
YES, YES, and YES! I love working with women in the many stages of their lives and bridal design is one of my favorite. With my experience at Carolina Herrera and Marchesa and my knowledge in fabrics and couture techniques, I am able to provide beautiful, nostalgic, and feminine customized wedding gowns. Please reach out to us at bridal@paolalizano.com with your request.
• What’s the best way to take care of each design?
We stand by our designs and with proper care, they are guaranteed to last you a lifetime. Each garment comes with its own hangtag showing its own care guide that should be followed properly. As linen fabric shrinks, we pre-wash the fabric before cutting to minimize the risk of it shrinking when washing the garment. Each time linen gets wet it will naturally shrink, but after air drying, you can iron steam it for it to return to its natural shape. Natural fibers are delicate, that’s why I recommend hand washing and air drying (and this method is more environmentally friendly!)
• How does international shipping work?
Once the production of our pieces is finalized, our products reach their final destination in around 3-5 business days (It would be subject to your location, for which the shipping period may take longer). For international orders, we use DHL. The shipping rate is approximately USD $30. However, different rates may apply depending on your delivery address and the weight of the package. For orders over USD $300, we offer free shipping.
• How does local shipping work?
For domestic orders, we offer free standard shipping. We ship locally with Correos de Costa Rica, or with our in-house messenger.